Merchant refused your refund? Returns and payment disputes
Separate change of mind, faulty goods, completed returns and missing services, then prepare the correct evidenced request.
Open guide →GUIDES
Consumer problem guides
Start with the problem you need to solve. Each guide explains what to collect, what to ask for and how VEYDOIT can prepare the next action.
Lost or delayed baggage? Deadlines and compensation
Protect the 7- and 21-day deadlines, organise receipts and claim actual baggage losses from the airline.
Open guide →Online order not delivered but charged?
Check delivery deadlines, seller responsibility, tracking evidence and the correct refund or payment-dispute route.
Open guide →Flight delayed overnight? Hotel and meal reimbursement
Separate care expenses from compensation, preserve receipts and check the rules for five major markets.
Open guide →Package holiday refund not received? Rights and next steps
Identify who cancelled, check the 14-day rules, preserve the payment trail and escalate to the correct party.
Open guide →Charged after cancelling a subscription? What to do in 2026
Classify the charge, preserve the cancellation trail and prepare a documented refund dispute without confusing contract and payment.
Open guide →Cancelled flight: refund or compensation? 2026 claim guide
Separate ticket refund, rerouting, care expenses and fixed compensation, with EU, UK, US and Canada checks.
Open guide →Airline refund not received? Deadlines and next steps
Check the applicable deadline, merchant and payment trail, then build an evidenced escalation for a missing refund.
Open guide →Missed connecting flight? EU compensation and rebooking rights
Check the single-reservation rule, final-arrival delay, €250–€600 compensation, rebooking, care and evidence.
Open guide →Overbooked flight? EU denied boarding compensation
Check when involuntary denied boarding can mean €250–€600, reimbursement or rerouting, assistance and what evidence to save.
Open guide →EU flight delay compensation in 2026: the 3-hour rule
Check the current €250–€600 bands, route coverage, evidence and the reform that applies from 23 October 2027.
Open guide →Unexpected or post-cancellation charge
Reconstruct consent, cancellation evidence and every later charge before requesting a refund.
Open guide →Package holiday refund
Organise booking terms, provider messages, changes and evidence into one clear request.
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