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LEGAL & TRUST
Withdrawal, Cancellation and Refund Policy
Rules applying to VEYDOIT digital purchases.
Personalised digital service
VEYDOIT products generate personalised output from customer information. Where the customer expressly requests immediate performance during a statutory withdrawal period, applicable rules may reduce or remove withdrawal rights once performance begins or is completed.
Express request for immediate performance
Where required, VEYDOIT asks for a separate affirmative confirmation requesting immediate performance and acknowledging the statutory consequences for withdrawal rights.
When refunds are normally granted
Duplicate charges, payment without service delivery, a technical failure preventing delivery or a material defect that cannot reasonably be corrected are normally assessed favourably.
When a refund may be unavailable
Failure to obtain a refund, compensation or other result from a third party is not by itself a defect in the VEYDOIT service. A correctly produced personalised deliverable may be non-refundable to the extent permitted by law.
How to request
Email customers@veydoit.com with the purchase email, order reference, product and reason. Mandatory consumer rights remain unaffected.
Timing
Approved refunds are initiated through the payment provider. Display timing depends on payment method, card network and bank.